SHIPPING & RETURNS
Shipping Policy
Most orders are shipped by USPS first class or priority mail. Orders over $35 ship for free. The manufacturing timeframe is subject to change but typically is as follows:
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Non-custom clocks: 1-3 business days
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Custom Clocks: 3-7 business days
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Earrings: 1-3 Business Days
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Other Home Decor: 1-3 Business Days
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Return & Exchange Policy
Custom Tide Clocks
Before geographic proof is Sent: 100% refund
After geographic proof is Sent: 75% refund
After design proof is Sent: 25% refund
There is no return or refund on custom clocks once they have been sent to print. We will gladly provide a replacement or replacement parts if it is damaged in shipping.
Non-Custom Clocks
We gladly accept returns (minus exact shipping fees) within 14 days of it being received by you.
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Earrings
Earrings cannot be returned once they are shipped.
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Other Home Decor
We gladly accept returns (minus exact shipping fees) within 14 days of it being received by you.
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If you need to return an item, simply contact us directly for a return authorization number. Without a RMA number, we will not be able to process the return. Unless the item is an exception to our general shipping policy, you need to send your item back to:
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Coastal Maine Designs - Returns
647 US Route 1
Unit 14-108
York, Maine 03909
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